Shipping/Return Policy

Please review or return policy carefully so that in the event something needs to be returned the process goes smoothly. THERE ARE NO RETURNS OF ANY ITEMS IN THE CLOSEOUT SECTION. CERTAIN ITEMS MAY ALSO BE MARKED AS NON RETURNABLE ON THE ITEM PAGE. WE WILL MAKE THIS CLEAR ON THE PAGE IF IT IS A NON RETURNABLE ITEM. When returning, we recommend you buy insurance and get tracking/delivery confirmation on the returned item. We are not responsible for lost or misdirected items returned to us.

DEFECTIVE ITEMS:

If your order, or part of your order arrives defective and there is no visual damage to the box you MUST notify us by phone or email within 3 days of receiving it. We will try and troubleshoot the problem and if it is determined that the item needs to be returned we will replace it at no extra cost. If you would like a refund on a defective item, the item must be returned at your expense and there is a 15% administrative fee. Original shipping charges from the actual order are also non refundable. ALL DEFECTIVE ITEMS MUST BE RECEIVED BACK AT OUR WAREHOUSE WITHIN 10 DAYS OF RECEIVING THE GOODS TO QUALIFY FOR AN EXCHANGE OR REFUND.

DAMAGED MERCHANDISE:

If your order, or part of your order arrives damaged by the carrier we will assist you in filing a claim on your behalf. You must report damaged merchandise to us within 3 business days in order to be eligible. We will then replace the damaged goods. Should you ask for a refund, the same defective merchandise refund policy applies.

WORKING MERCHANDISE:

We offer an unconditional money back guarantee or exchange on all merchandise for 3 days, however, there is a 20% restocking fee. We will issue a Return Merchandise Authorization number (RMA). The RNA number must be included with the returned package. Packages returned without a return authorization issued will be refused. Merchandise must be returned in the same condition, in the SAME PACKAGING, and contain all the parts/directions (if applicable) that the item(s) were shipped with. You MUST contact us and return the item(s) within 10 days of receiving the goods to qualify. Original shipping from the order, and return shipping are nonrefundable.

Shipping Information

We offer several different shipping methods:
UPS Ground (1-5 Days, See Map)
UPS Overnight
UPS 2Day
UPS 3Day
UPS Expedited 3-5 Days (International Customers Only)

USPS First Class (1-7 Days)
USPS Priority Mail (1-3 Days)
USPS Express Mail (Overnight to Most Areas)
USPS First Class International (International Customers Only)
USPS Priority International (International Customers Only)

In the picture above you will find the estimated shipping times for packages shipped by UPS Ground. NOTE: These are the only the transit times. We have a 24-48 hour order processing time that you need to add on to calculate the approximate day it will arrive. Also, Saturday and Sunday are not considered shipping days for UPS.

Below are some guidelines to follow for returns:

Closeout items are unable to be returned.
If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
If a product is returned and there is no exchange, a 15% restocking fee will be charged. If you are returning a product that is defective or incorrectly shipped for a refund, then you will be refunded for the cost of the item only.
If a product arrives damaged, you must notify us within 3 business days. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement will be sent out.